LT1K Exchange & Refund Policy
At LT1K, we aim to provide a smart, transparent and convenient exchange experience. Please read the following policy carefully before submitting your request.
1. Fourteen-Day Exchange Policy
- Exchange requests must be submitted within 14 days (working days included) of receiving the order.
- Requests submitted after 14 working days will not be accepted.
2. How to Submit an Exchange
To submit an exchange request, contact the LT1K Exchange Team on WhatsApp at 0318-8601995.
Please provide:
- Your order number+order name;
- Your registered contact number;
- The reason for the exchange; and
- Clear pictures or videos if requested by our team.
Our Customer Support Team will review your case and provide the appropriate solution.
Exchange and refund requests cannot be submitted through Instagram or Facebook.
3. Smart Exchange Service
LT1K offers its Smart Exchange Service for all eligible exchanges, whether the mistake was made by the customer or LT1K.
The Smart Exchange Service applies when:
- The customer selected the wrong size, product, colour or variant; or
- LT1K delivered the wrong size, product, colour or variant.
Once the exchange request is approved:
- LT1K will prepare and dispatch the replacement product.
- Our courier partner, PostEx, will bring the replacement parcel to the customer’s doorstep.
- The rider will deliver the replacement parcel and collect the original exchange product during the same visit.
- The customer does not need to send the exchange parcel separately to the LT1K warehouse.
- A fixed Smart Exchange charge of Rs. 350 applies in all cases, whether the mistake was made by the customer or LT1K.
4. Smart Exchange Timeline
- An approved Smart Exchange will normally be completed within approximately 5–10 working days.
- Saturday and Sunday are not counted as working days.
- Timelines may vary depending on the customer’s location, stock availability, courier operations, sales campaigns, public holidays or circumstances beyond LT1K’s reasonable control.
5. Damaged or Defective Products
If a customer receives a damaged or defective product:
- The customer must contact the LT1K Exchange Team on WhatsApp within the 14-day exchange period.
- Clear pictures or videos of the product may be required.
- Once the case is reviewed and approved, LT1K will arrange a Smart Exchange.
- A fixed Smart Exchange charge of Rs. 350 applies in all cases.
6. Product Condition Requirements
The exchange product must:
- Be unused, unworn and unwashed;
- Be in its original condition;
- Have all original tags attached;
- Be returned in its original packaging; and
- Include the order receipt or valid proof of purchase.
The customer must hand over the eligible exchange product to the rider at the time of receiving the replacement parcel.
If the exchange product is unavailable, used, washed, damaged by the customer, missing its tags or packaging, or otherwise fails to meet these requirements, the rider may refuse the exchange and return the replacement parcel to LT1K.
LT1K reserves the right to reject any product that does not meet the exchange requirements.
7. Replacement Product or Size Unavailable
If LT1K delivered the wrong or defective product but cannot provide the correct product, required size or another suitable replacement:
- The customer will be offered a refund of the product amount.
- Original delivery charges and other shipping or service charges are not refundable.
- LT1K will arrange the return of the incorrect product.
- The refund will be processed after the returned product reaches our warehouse and passes inspection.
8. Refund Processing Time
- Approved refunds normally take 7–14 working days to process.
- The processing period begins after the returned product reaches the LT1K warehouse, passes inspection and the refund is approved.
- Saturday and Sunday are not counted as working days.
- The time required for the refunded amount to appear may also depend on the customer’s bank or payment provider.
9. Sample Sale and Minor-Fault Sale Items
- Products purchased from the Sale (Sample Sale or Minor-Fault Sale) are not eligible for exchange or refund.
- These products are limited-stock sale items, and replacement stock is generally unavailable.
- This exclusion is strict and applies if the customer selected the wrong product, size, colour or variant.
- Customers are advised to carefully review the product description, disclosed faults and size information before placing an order.
If LT1K mistakenly delivers a product different from the sale item ordered, the customer must contact the LT1K Exchange Team on WhatsApp. LT1K will review the case and try its best to provide a suitable solution. However, an exchange or refund cannot be guaranteed due to limited stock availability.
10. Standard Order-Delivery Time
- LT1K’s standard delivery time is approximately 5–7 working days.
- Saturday and Sunday are not included in the delivery timeframe.
- Delivery may take longer during sales, public holidays, major campaigns, high-order-volume periods, courier disruptions or circumstances beyond LT1K’s reasonable control.
11. Correct Customer-Support Channel
For exchanges, refunds, damaged products, defective products, wrong products or other order-related disputes:
WhatsApp Exchange Team: 0318-8601995
For order-status updates, product information, sizing guidance and general questions:
Instagram: @lt1kofficial
Facebook: LT1K
Contacting the correct team will help us manage and resolve your request more efficiently.
12. LT1K Address
LT1K
Plot No. 165, 1st Floor, Mehran Town, Sector 24
Korangi Industrial Area, Karachi, Sindh, Pakistan
Customers should not send any parcel directly to the warehouse unless specifically instructed by the LT1K Exchange Team.